Frequently Asked Questions

For what insurance companies are you providers?

  • Aetna

  • Aetna Better Health of Virginia

  • Anthem Healthkeepers

  • Blue Cross Blue Shield of Tennessee

  • Blue Cross Blue Shield of Virginia

  • BlueCare Tennessee

  • Cigna

  • Humana

  • INTotal Health

  • Medicare

  • TennCare


  • UnitedHealthcare

  • UnitedHealthcare Community Plan

  • Virginia Premier

  • Virginia Medicaid


Will my insurance pay for speech/language therapy?
Some insurance companies do cover or reimburse payment for speech and language services.  Every plan is different, so you should consult member services on the back of your insurance card and review your policy coverage or talk to your employer’s human resources representative.

Insurance policies usually have coverage for speech therapy, but exclusions apply.  If you do not ask for the exclusions, the representative often will not tell you.  Many plans cover speech therapy only when given to restore speech lost due to an accident, injury or stroke, and for congenital anomalies. This means you or your child had to have already had the ability to speak, and then lost it for some covered reason. A congenital anomaly is something your child is born with and impacts their life daily.

What if my plan does not cover speech/language therapy?

Speech/language therapy is typically expensive, especially if it is ongoing.  However, we offer a sliding fee scale discount program based on income to qualifying patients regardless of insurance status. Eligibility is determined on the household size, annual income for the household, completed application, and proof of income.  Please contact us to discuss our normal rates and fees and see if you qualify for a reduced rate. 


We also accept credit cards for private payment of services.

How long will it take to get in for the speech/language evaluation?
We are typically scheduling 4-6 weeks out.

Will my child be on a waiting list?
Bristol Regional Speech and Hearing Center schedules standing appointments for speech/

language therapy. Your therapy will be scheduled for the same time and same day each week.

We have immediate daytime openings for speech/language therapy. If you need specific days and times or are only available after school hours, your wait may vary depending on your flexibility.

What happens during the evaluation?
The evaluation usually takes 1½ - 2 hours. Standardized tests and informal procedures are determined by your child’s age and ability level. A parent may be present in the room during the evaluation; however, if multiple persons/siblings are accompanying the child to the evaluation, it may be necessary to wait in the lobby.

Where can I donate used hearing aids?
Bristol Regional Speech and Hearing Center accepts the donation of used hearing aids and cochlear implant speech processors and accessories. The donated aids may be reconditioned and provided to hearing impaired adults who have limited financial resources. We will provide a receipt acknowledging your gift to the Center and your gift may be tax deductible.  Please fill out the Hearing Aid Donation Form and mail it with your donation or drop off your donation at the Center.